JackpotMobile Privacy Policy

At JackpotMobile, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you register, log in, deposit, play or withdraw funds through Jackpot Mobile. By creating an account and using our services, you agree to the practices described below. This policy applies to all players who access JackpotMobile Online Casino via desktop, mobile browser, or our dedicated iOS and Android applications.

Who We Are

Jackpot Mobile is operated by Grace Media (Gibraltar) Limited, registered in Gibraltar, company number 120628, with a registered office at Sovereign Place, 117 Main Street, Gibraltar GX11 1AA. We are also known as Grace Media Limited, registered in the United Kingdom at 61 Mosley Street, Manchester M2 3HZ. We operate under the licence of the UK Gambling Commission (57869) and the Gibraltar Gambling Commission (RGL No.125), with our gambling software licensed separately under UK Gambling Commission 57869 and Gibraltar Gambling Commission RGL No.118. Our games are independently tested and certified by NMI.

Information We Collect

When you register for a jackpot mobile casino account, we collect certain personal details to verify your identity, process transactions and comply with our regulatory obligations. We gather the following categories of information:

• Registration details such as your name, date of birth, address, email and phone number when you sign up for JackpotMobile
• Payment information linked to your chosen deposit method, including Visa debit, Mastercard debit, Google Pay, PayPal, Trustly and other approved options
• Identity verification documents required to confirm you meet age and residency requirements
• Gameplay data, including your betting history, wagers, wins and losses across our slots, live casino and bingo products
• Technical data such as your IP address, device type and browser information used when you access our jackpotmobile app or website
• Communication records from your interactions with our customer support team via live chat, email or telephone

How We Use Your Data

We use the information we collect to operate JackpotMobile Online Casino safely and efficiently. Our purposes for processing your data include:

• Verifying your identity and age before allowing jackpot mobile casino login access
• Processing your deposits and withdrawal requests securely
• Personalising bonus offers, promotions and our welcome package when you register with a jackpot mobile promo code
• Detecting and preventing fraud, money laundering and unauthorised account access
• Monitoring gameplay patterns to support our responsible gambling commitments
• Improving our platform, including our jackpotmobile app and website functionality
• Sending you service updates, account notifications and, where you have consented, marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies across jackpot mobile to enhance your browsing experience, remember your preferences, and analyse how our website and app are used. Cookies also help us keep you securely logged in between sessions and support the functionality of our jackpotmobile casino login system. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment providers to process your jackpotmobile deposit and jackpotmobile withdrawal requests
• Identity verification and fraud prevention services
• Regulatory bodies, including the UK Gambling Commission and the Gibraltar Regulatory Authority, where required by law
• Game software providers such as NetEnt, Playtech, Microgaming and Pragmatic Play, solely for the purpose of delivering our slots and live casino games
• Marketing and analytics partners, only where you have given us consent

Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. Our systems use industry-standard encryption to safeguard your payment details and personal information whenever you deposit, withdraw or access our jackpotmobile live casino games. Despite our best efforts, no method of transmission over the internet is entirely secure, and we encourage you to keep your login credentials confidential.

Account Registration and Login

To create an account with us, you must be of legal gambling age and reside in a jurisdiction where our services are permitted. When you complete your jackpot mobile register process, we collect the necessary information to confirm your eligibility. We may restrict or suspend access if we detect that you are using a VPN or accessing our services from outside the United Kingdom or another jurisdiction permitted under our Gibraltar licence. Any breach of these location requirements may result in the voiding of winnings above your net deposit position.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting obligations. Even after you close your JackpotMobile account, we may retain certain records for a period required by gambling regulations or anti-money laundering laws.

International Data Transfers

As we operate across multiple jurisdictions, your data may be transferred to and processed in countries outside your country of residence, including Gibraltar and the United Kingdom. We ensure that any such transfers comply with applicable data protection laws and include appropriate safeguards.

Your Rights

You have certain rights regarding the personal data we hold about you. These include the right to:

• Request access to the information we hold about you
• Ask us to correct inaccurate or incomplete data
• Request that we delete your data, subject to our legal obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact our support team using the details provided below. We aim to respond to all requests within the timeframes required by applicable law.

Responsible Gambling and Self-Exclusion

We are committed to promoting responsible gambling. We use the data we collect to identify signs of problem gambling and may reach out with support resources or apply deposit limits, time-outs or self-exclusion measures upon your request. This data is handled with strict confidentiality and used solely to protect your wellbeing.

Third-Party Links and Sister Sites

Our website may contain links to other websites, including jackpot mobile casino sister sites operated by our group of companies. This Privacy Policy applies only to JackpotMobile Online Casino, and we encourage you to review the privacy policies of any linked or affiliated sites separately, as we are not responsible for their data practices.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or the services we offer, including updates related to our jackpotmobile app and website. Any changes will be posted on this page, and we encourage you to review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our customer support team at customersupport@thegracemedia.com or by telephone on 020 3478 1906. Our support is available via live chat and telephone between 08:00 and 00:00 GMT/BST, and email enquiries are answered within 24 hours.